Premium – “Professional Support & Sales”

For businesses that want support with speed, consistency and commercial results. When customer service plays a strategic role in the development of your business, you need more than just a support line. The Premium package combines quality service, commercial flexibility, and measurable performance, as if you had an in-house team, without the cost.

What's included:
All the elements of the Standard package are included, plus:

 

Telephone Support
We take on answering or making calls — whether it's for customer service or commercial contacts.

 

Sales Follow-ups (Inbound & Outbound)
We track leads from email or CRM, follow up and convert them into customers. We respond immediately to requests or proactively communicate for sales (e.g. upselling, cross-selling).

 

Dedicated Agent
A specific person takes charge of your business, this maintains consistency, builds trust with customers, and ensures service is fully aligned with your brand.

 

Monthly KPI Reporting
You get a complete performance record with indicators such as:

Average First Response Time

Resolution Rate

Total Inbound/Outbound Volume

Sales Analysis & Customer Feedback

 

What it offers you:
Brand-aligned service with professionalism and stability

Sales without the need for continuous training of new people

Data-driven insights for better decision-making

 

Ideal for:
SaaS & B2B services that require consistency and data

Digital products with funnels, online programs or coaching

eShop with upselling / cross-selling capabilities or B2B clientele

 

With the Premium package you get real partners in service and sales. Not just agents, but people who understand your brand and help it grow.

Let's take your brand to the next level